TurfCo Limited Warranty
This is our own written warranty. It is in addition to any manufacturer's warranty and to your rights under state law, and it does not replace either.
The full text of this warranty is published on this page so you can read it before you buy, as 16 CFR §702.3 requires.
1. Why we give our own warranty
Manufacturers publish their own warranty terms, which come with the product or appear on the manufacturer's website. We do not set those terms and cannot promise how a manufacturer will handle a claim, so we back every product we sell ourselves.
2. Who is covered
This warranty is extended to the original purchaser only and is not transferable.
3. What is covered, and for how long
This warranty covers every product sold by TurfCo at arzevj-nf.myshopify.com: the complete product as supplied, including the straps, cases, and accessories packed in the retail package. It does not cover anything listed in section 4.
It runs for 12 months from the date your order is delivered. Within that period we cover three things:
| What | When | What we do |
|---|---|---|
| Defect on arrival or early failure | First 30 days from delivery | Free replacement or a full refund, your choice, with a prepaid return label and no restocking fee |
| Defect in materials or workmanship that the manufacturer does not resolve | Remainder of the 12 months | We replace or refund at our cost |
| Item is not genuine, or not the brand and model described | Not time-limited. See our Product Authenticity policy | Full refund including all shipping, prepaid return label, no restocking fee |
Everything we do under this warranty is at our expense, including return shipping.
The warranty period begins on the delivery date recorded by the carrier, not on the order date.
4. What is not covered
- Damage from misuse, neglect, accident, or use outside the manufacturer's instructions
- Damage from unauthorized repair, modification, or non-manufacturer parts
- Normal wear and tear from play and practice, including chewing or bite-through damage to mouthguards and lip guards and wear to grips, straps, and fabric
- Cosmetic wear that does not affect how the product works
- Damage from fitting or using a product other than as the manufacturer directs, for example overheating a boil-and-bite mouthguard
- Products bought from anyone other than TurfCo
- Loss or damage occurring after the warranty period ends
Where a fault is covered by the manufacturer's own warranty and the manufacturer honors it, that is the route to use. This warranty exists for the cases where it does not.
None of these exclusions, and none of the time limits in section 3, apply to a safety incident under section 5. A product failure that causes or could cause an injury is refunded or replaced in full whatever the age of the product.
5. Recalls and safety incidents
Protective sports equipment is occasionally subject to manufacturer recalls or safety notices, and we take every safety report seriously.
Tell us immediately if a product breaks or fails in a way that causes, or could have caused, an injury. Email Contact@TurfCo.com with "Safety" in the subject line. Stop using the product and do not attempt to repair or modify it.
What we do with that report:
- We forward it to the manufacturer, and report it to the U.S. Consumer Product Safety Commission where our own obligations as a retailer under 15 U.S.C. §2064(b) require it.
- We refund or replace the item in full, at your choice, whatever its age and whatever this warranty's period says. A safety failure is never treated as ordinary wear.
- If a product you bought from us is recalled, we contact you using the details on your order and tell you what the manufacturer's remedy is and how to claim it.
You can also report a product safety incident directly to the CPSC at www.SaferProducts.gov. Nothing in this warranty asks you to come to us first, or discourages you from reporting.
6. How to get service
- Email Contact@TurfCo.com with your order number, the model, and a description of the fault. Photos or a short video help. Put "Warranty" in the subject line.
- We reply within 1 business day.
- In the first 30 days, we go straight to replacement or refund, with no manufacturer involvement needed.
- After 30 days, contact the manufacturer first with your order confirmation email, which serves as your dated proof of purchase. If they ask for retailer details, we supply them. If the manufacturer does not resolve the claim, come back to us and we act under section 3.
There is no informal dispute-settlement mechanism of the kind described in 16 CFR Part 703 that you are required to use before making a claim under this warranty. Section 14 of our Terms & Conditions asks you to email us before starting formal proceedings and otherwise routes disputes to arbitration, but that section does not apply to claims under this warranty or under the Magnuson-Moss Warranty Act, which you may bring in court.
7. Implied warranties
We do not disclaim the implied warranties of merchantability or fitness for a particular purpose. Under the Magnuson-Moss Warranty Act (15 U.S.C. §2308) a warrantor who gives a written warranty may not. To the extent your state permits, any implied warranty on a product is limited in duration to 12 months from delivery, the same period as this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
8. Limitation of remedies
Except as stated below, our liability under this warranty is limited to the remedies set out in sections 3 and 5 of this warranty, that is:
- replacement or a full refund, at your choice, for a fault reported in the first 30 days;
- replacement or refund at our option for a covered defect after those first 30 days that the manufacturer does not resolve;
- a full refund including all shipping, with no time limit, for an item that is not genuine or not the brand and model described;
- a full refund or replacement, at your choice and whatever the age of the product, for a safety incident under section 5.
Subject to those remedies, we are not liable for incidental or consequential damages.
This limitation does not apply to any claim for death or personal injury arising from a product, however that claim arises (including negligence, strict product liability, and breach of any express or implied warranty), nor to any other liability that cannot be limited or excluded under applicable law.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
9. Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Nothing in this warranty, in our Terms & Conditions, or in any other policy limits your rights under the Magnuson-Moss Warranty Act or under your state's consumer-protection law.
10. Related policies
- Returns & Refunds: the return window of 30 days, which is separate from and additional to this warranty
- Product Authenticity: what we guarantee about the goods themselves
- Terms & Conditions: section 9 (Warranties) and section 13 (Limitation of liability)
Contact Us
TurfCo
144 Ferry St, Abbeville, SC 29620, United States
Email: Contact@TurfCo.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time