Contact information
We Would Love to Hear From You
Questions about a product, your order, or anything else? We at TurfCo are here to help.
| Channel | Details |
|---|---|
| Contact@TurfCo.com | |
| Business address | 144 Ferry St, Abbeville, SC 29620, United States |
| Hours | Monday to Friday, 9:00 AM – 6:00 PM Eastern Time |
We answer email within 1 business day. Messages sent evenings, weekends, or on U.S. federal holidays are answered the next business day.
Reach the Right Place Faster
| What you need | Where to go |
|---|---|
| Where is my order? | Track order: have your order number and email ready |
| Cancel an order that has not shipped | Cancel order |
| Start a return or exchange, or get an RMA | Email us with "Return" and your order number |
| Report a damaged or wrong item | Email us with photos of the item, box, and shipping label |
| Warranty help after 30 days | Contact the manufacturer with your proof of purchase. Email us with "Warranty" and your order number if they ask for retailer details, or if they refuse the claim |
| Privacy request or data deletion | Email us with "Privacy Request" in the subject |
| Authenticity concern | Email us with photos of the product, its labels, and the packaging |
| Product safety concern or injury | Stop using the product and email us with "Safety" in the subject. See our Warranty policy, section 5 |
| Press, brand, or wholesale enquiry | Email us with "Business" in the subject |
What to Include
Telling us these up front usually saves a full day of back-and-forth:
- Your order number (in your confirmation email)
- The email address used on the order
- The product name or model number
- For damage or defects: photos or a short video, plus the outer box and shipping label
Before You Buy
Not sure which model fits your situation? Email us at Contact@TurfCo.com with the player's age group, position, and whether it is for tackle or flag football, and we will tell you which product suits them, including when the cheaper one is the right answer.
Response Times
| Channel | Typical response |
|---|---|
| Within 1 business day | |
| Return / RMA requests | Within 1 business day |
| Damage and defect claims | Within 1 business day, with next steps |
TurfCo · Secure payments via Shopify Payments · Free returns within 30 days · Free shipping across the United States