Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use Track order on arzevj-nf.myshopify.com.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email Contact@TurfCo.com. Do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes South Carolina, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 3–7 business days in transit with UPS, 4–9 business days total.
Orders placed after 2:00 PM Eastern Time start their handling time on the next business day.
Where do you ship?
We ship to the United States only. No international shipping and no freight forwarders.
Do you ship to P.O. boxes or APO/FPO?
No. We ship with UPS, which cannot deliver to P.O. boxes or APO/FPO/DPO addresses. Please enter a street address.
Will I get tracking?
Yes, emailed at dispatch. We ship with UPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email Contact@TurfCo.com and we will open a carrier trace.
Why did my order arrive in two boxes?
Occasionally a multi-item order ships in more than one parcel. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are new, unused, and in original packaging with all accessories. The 30 days is the deadline to ask us, not a deadline for the item to reach us.
How do I start a return?
Email Contact@TurfCo.com with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. (A parcel you refuse at the door and never accept needs no RMA and is refunded in full.) A prepaid return label is already included in your package.
Who pays return shipping?
We do, on every return, including change-of-mind returns and parcels refused at the door. A prepaid return label is included in your package, there is no restocking fee, and nothing is deducted from your refund for shipping. The full table is under Who Pays Return Shipping in our Returns & Refunds policy.
How long do refunds take?
Within 5 business days of your return reaching us, then 3–10 business days for your bank to post it.
Can I exchange instead?
Email Contact@TurfCo.com within 30 days of delivery with your order number and the model you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct item immediately at no charge.
What cannot be returned?
For hygiene reasons, mouthguards and lip guards that have been opened, fitted (including boil-and-bite molding), or worn cannot be returned for change of mind. Unopened mouthguards and lip guards in their original packaging can be returned within 30 days, and a defective item can always be returned. Final-sale items marked as such and items damaged by misuse are also excluded. The full list is in our Returns & Refunds policy.
Products and Warranty
Are your products genuine?
Yes. Every item TurfCo ships is new, manufacturer-branded, in original packaging, and sourced through regular distribution channels. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods; if we ever list one, it will say so in the product title, on the product page, and at checkout. See Product Authenticity.
Is the manufacturer warranty valid?
Where a manufacturer offers a warranty, its terms are set by that manufacturer and vary by brand and product; they come in the packaging or on the manufacturer's website.
We also back every product ourselves with the TurfCo Limited Warranty. See our Warranty policy for what we cover and for how long.
Our own Limited Warranty runs for 12 months from delivery.
It is extended to the original purchaser only and is not transferable.
How do I make a warranty claim?
Within 30 days of delivery, come to us: free replacement or full refund, your choice, with a prepaid return label and no restocking fee. After 30 days, contact the manufacturer directly with your proof of purchase; if they ask for retailer details, email us and we will supply your order details and any documentation they need.
If the manufacturer does not resolve a claim for a covered defect within 12 months of delivery, come back to us. See our Warranty policy.
In that case we replace or refund the item at our cost.
Do I get everything the manufacturer includes?
Yes. Every item ships in the manufacturer's retail packaging with everything the manufacturer includes, such as straps, cases, and instructions.
Choosing the Right Product
What do you sell?
Our catalog covers Mouthguards & Lip Guards, Chin Straps & Wrist Coaches, Arm Sleeves & Bands, Training & Sideline.
Which brands do you carry?
Shock Doctor, Battle Sports, Cutters, Schutt, SKLZ. Every item is new, genuine, and manufacturer-branded.
Still unsure which model is right?
Email Contact@TurfCo.com with the player's age group, position, and whether it is for tackle or flag football, and we will narrow it down. We know American football accessories. We would rather help you choose right than process a return.
Privacy and Account
What do you do with my data?
Only what is needed to fulfill your order, support you, and, with your consent, market to you. Full detail in our Privacy Policy.
How do I delete my data?
Email Contact@TurfCo.com with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: Contact@TurfCo.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Response time: within 1 business day